Services

We have reviewed dozens of contact center operations and interviewed many more contact center executives in search of the "best in class" contact center operators. At no cost to you, we specialize in matching your specific needs with the right contact center experience based on your industry, your budget and your specific goals (sales, customer service or technical support). We have contact center partners on-shore (US), near-shore (Canada, Central America, South America and the Caribbean) plus off-shore (Philippines, South Africa, UK, India and Pakistan) contact center partners.  How may we be of service to you?

Our team provides sales skills training including solutions based selling, with thoughtful prospect probing providing needs based solutions. 

We also provide script writing to assure agent presentations are consistent throughout the organization and follow regulatory compliance. 

We provide compliance guidance on the FCC's Telephone Consumer Protection Act (TCPA) and the FTC's Telemarketing Sales Rule (TSR). We also offer law firms,  TCPA & TSR  "Expert Witness" consultations including experience writing Expert Witness reports, rebuttal reports, providing depositions and court testimony. 

As a contact center industry advocate for regulatory compliance, we maintain an updated  set of "Self-Regulatory Compliance" rules and "best practices" followed by industry leaders. We can help you assess and implement self compliance with our "best practices" rules & guidelines.